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Designing the User Interface by Ben Shneiderman, Addison-Wesley.
References:
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Deborah J. Mayhew, Software User Interface Design, Prentice Hall, 1992.
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Alan Cooper, About Face: The Essential of User Interface Design, IDG Books,
1995.
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Jakob Nielsen, Usability Engineering, Academic Press, 1993.
The following articles appear in Chris Forsythe, Eric Grose and Julie
Ratner, eds., Human Factors and Web Design, Lawrence Erlbaum, 1998:
Jose A. Borges, Israel Morales, and Nestor J. Rodriguez, Page Design
Guidelines Developed through Usability Testing
Saul Greenberg, Collaborative Interfaces for the Web.