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role in our lives. Fell is using a National
Institutes of Health (NIH) grant to
develop visiBabble, sound recognition
software that provides visual reinforce-
ment of sounds produced by infants or
preschool children, particularly those
with learning or physical disabilities.
"The software will recognize syllables
or consonant-like utterances in an infant's
babble," Fell explains. Through lights,
images, or other mechanisms, the device
rewards the baby for distinct, word-like
utterances over non-distinct gurgling.
Timothy Bickmore, the newest
member of the HCI Lab, is using an
NIH grant to develop an animated agent
that motivates users to stick to an exer-
cise program. He began the work as a
research assistant in the MIT Media Lab,
where he tested a prototype with one
hundred MIT students. Later, at Boston
University School of Medicine, he tested
a similar agent with geriatric patients. In
F
rom electronic coaches who remind
you to exercise, to sound recogni-
tion programs that teach your
baby to speak, to mobile devices that
respond to your voice, computers are
doing things they've never done before.
Researchers in the Human-Computer
Interaction (HCI) Laboratory are working
to make these new devices fit into our lives
as seamlessly and effectively as possible.
The HCI Lab is adding its fourth
researcher and moving to a larger facil-
ity this fall, thanks to a series of grants
and growing interest in how computers
and people work together.
"No matter where you are, there are
interfaces," says Professor Harriet Fell,
a member of the lab. "The principles we
work on can apply to desktops, PDAs,
GPS systems, even cars."
Assistant Professor Peter Tarasewich
and Associate Professor Carole Hafner
are working together to understand what
happens when a mobile device user tries
to perform multiple tasks, and what
might make multitasking easier.
"Usability is something companies
are realizing they need to pay attention to,"
says Assistant Professor Peter Tarasewich,
a researcher in the lab. "They've seen
that even a little usability testing can
improve customer satisfaction and
save a lot of money in manufacturing."
"We're looking at making the inter-
face better," he says. "If you're walking
around and using a PDA, would a
touch-activated interface be better?
Or voice-activated? Is a display the
best solution, or is it a problem if
others can read your screen?"
Beyond making interfaces easier to
use, some HCI researchers are looking
at how computers can play a more active
both groups, the animated agent had a sig-
nificant impact on time spent exercising
and steps walked in a walking regimen.
"The agent has users set long- and
short-term goals, helps them work
through obstacles, and provides appro-
priate empathy, for instance when they
get sick," Bickmore says. "It builds a
social rapport."
While the agent has been success-
ful, it hasn't been perfected quite yet.
Bickmore has found that people get
bored and lose motivation over time,
even if the agent's dialog changes.
He is now looking at ways to make
other subtle changes in appearance
or action to maintain interest.
"Human-computer interaction
brings together disciplines such as
behavioral science and visual design in
addition to computer science," he says.
"We need to look at all the components
of social interaction."
Animated agents like this
fitness coach build social
rapport with their users.
They have been demon-
strated to increase the time
people spend exercising
by providing feedback
and motivation.
Beyond making interfaces
easier to use, some HCI
researchers are looking at
how computers can play a
more active role in our lives.
Human-Computer Interaction:
Improving our Relationships with Machines