Heuristic Evaluation of Team 4’s Project:

By Lazlo Ring – lring@ccs.neu.edu

Nielsen’s Heuristics

1. Simple and Natural Dialogue:

a. All screens are free of extraneous graphics.

Severity: NA.

b. No graphics on the today option may lead to confusion, grid lines would help.

Severity: Minor.

a. A list of all upcoming appointments may be a helpful addition.

Severity: Suggestion.

2. Speak the User’s Language:

a. All terms in the system are appropriate for the target age group.

Severity: NA.

3. Minimize User Memory Load:

a. All screens tell the user what they are currently doing.

Severity: NA.

4. Consistency

a. The system has a consistent look and feel.

Severity: NA.

5. Feedback

a. The system keeps the user informed of the system state.

Severity: NA.

6. Clearly Marked Exits

a. You have to click on the X in the top right corner to exit any of the “Details of your appointment” frames.

Severity: Major.

7. Shortcuts

a. There does not seem to be any shortcuts in the system.

Severity: NA.

8. Good Error Messages

a. You cannot seem to get into a state that allows for an error to occur.

Severity: NA.

9. Prevent Errors:

a. You are not allowed to select when you wish to reschedule so the event may become forgotten about if the user does not receive a call from their doctor.

Severity: Major.

b. Settings button brings you to the Reminder Page.

Severity: Catastrophic.

10. Help and Documentation:

a. The system provides explanations of what each button does.

Severity: NA.

Additional Comments:

11. Some of the boxes in week do not respond to double clicks (Blood Test for example).

Severity: Catastrophic.

12. You have to click directly on the text in month to view the next frame, instead of within the box.

Severity: Major.