Events — Colloquia & Seminars
Challenges and Directions in Privacy-Aware Design
Speaker: Carlos Jensen, Georgia Institute of Technology
Date: Monday, March 7, 2005
Talk: 10:30 AM, 366 WVH
Abstract
Computer privacy, especially online, is an increasingly important concern for users, and a difficult challenge for businesses facing increasing regulatory and public scrutiny. System designers face the difficult task of not only ensuring that user information is adequately protected, but also that users can adequately understand and control their exposure to risks. To address these concerns, we need to learn how users think and reason about privacy, and include privacy as a requirement in design. In the past, researchers have advocated using guidelines and heuristics to both identify problems and suggest design solutions. I describe and discuss current design guidelines and heuristics, and the reasons why, despite great interest and need, they have failed to make an impact on today's design practices. I will present STRAP, a novel analysis framework for the structured analysis ofprivacy in design. In STRAP, I combine elements of goal-oriented analysis with heuristics to address many of the problems identified withprevious frameworks. I show how this method can be used to perform a more thorough analysis and derive better design solutions. I will also present a number of studies I have conducted that examine how users think about privacy and the problems they face in managing risks, and how these conflict with current privacy practices and interface designs.
I conclude by presenting a set of interface design guidelines for next-generation privacy awareness and management interfaces.
Brief Biography
Carlos Jensen is a Ph.D. candidate at the College of Computing and GVU Center at the Georgia Institute of Technology, specializing in the studyof Human-Computer Interaction and Privacy. The focus of his research is on understanding how system design affects decision making, especially in the areas of privacy, trust, and online communities. He is a member of the Personal Policy Lab at Georgia Tech, and The Privacy Place consortium.