IS 4800
Empirical Research Methods - Falll 2010
The following assignments are to be completed
individually
and submitted as hard copy in class
on the due date. (Some assignments may be submitted via blackboard
instead.) Be prepared to be called on to explain your
answers/solutions.
Individual Homework #1 – Evaluating
the Purpose and Products of Research Due Jan 18
Individual Homework #2 – Ethics in
Dealing with Human Subjects (Due Jan 25)
This assignment is to be submitted as ONE
file (MS word or pdf) using Blackboard.
Enter the following customer support call center
dataset into SPSS, ensuring that you properly encode and create value
labels for the non-numeric data. Use the Frequencies function to
compute: mean, median, mode, minimum, maximum, standard deviation,
variance, frequency table and histograms for all variables for which
these measures make sense. Use the Crosstabs function to show the
percentages of job category by gender and the Custom Tables function to
tabulate mean CallAnswerTime by JobCategory. Create a scatter plot of
CallAnswerTime vs. YearsExperience.
Note: Documentation of the Custom Tables function
can be found here.
Turn in: the results of your
analyses with narrative text describing the results. We will
discuss in class the requirements for presenting descriptive statistics
with a narrative.
EmployeeID |
Gender |
JobCategory |
YearsExperience |
CallAnswerTime |
CustomerSatisfaction |
1 |
female |
senior |
10.5 |
5.5 |
82.5 |
2 |
male |
entry |
0.8 |
15.5 |
76.9 |
3 |
female |
senior |
7.0 |
7.0 |
89.4 |
4 |
male |
entry |
1.6 |
9.5 |
47.9 |
5 |
female |
junior |
7.0 |
6.0 |
88.3 |
6 |
female |
entry |
2.0 |
12.0 |
57.1 |
7 |
male |
entry |
1.5 |
10.5 |
63.2 |
8 |
male |
junior |
5.0 |
4.0 |
73.5 |
9 |
female |
junior |
3.8 |
12.5 |
68.5 |
Team Projects
Study proposals and project reports must be
submitted by Blackboard on the due dates. Attendance is required
on the 3 days when students will make presentations.
General
Each project has a 2-3 week duration. Study
proposals should be about 2 pages long, and should identify the subject
population, sampling method, obtaining informed consent, and how data
will be collected. You may not collect data until the
instructor sends you an email explicitly approving your study protocol.
Your
projects
must
follow the Northeastern
IRB guidelines for student projects discussed in class. Your final
reports must contain a description of your research methods, the raw
data (as an appendix),
descriptive statistics, visualizations, analysis (statistics), and
discussion (interpretation
& implications).
Presentations
Oral presentations must be at most 12 minutes in length (hard upper bound - you will be cut off if you go over), leaving 3 minutes critique per team. Your talk should encompass the main idea/research question, hypotheses (if appropriate), study design, results, conclusions, and (very important) appropriate visualizations of your results. You can present off of your own laptop, but you must test your laptop with the classroom projector prior to the start of class.
Informed Consent
Team Assignments
First, read the chapter
by
Jakob
Nielsen on
usability testing.
Ask 3-5 classmates or friends to help you with a user study. Make sure they have not used the software before. Obtain verbal consent (as discussed in class). Provide a brief description of the software (but not how to use it). Then, give each participant each task and collect data (through observation or measurement) on their attempts to complete it. Do not provide any help. Collect your measures.
Submit a writeup of the software, tasks, test
procedures, performance measures, data collection method(s), and
results of your study. Include
descriptive statistics (and graphs) of your data.
Your writeup should include a Discussion section where you relate your
measures to Nielsen's 5 usability goals, and propose any design
recommendations
resulting from your study.