The following assignments are to be completed
individually
and submitted as hard copy in class
on the due date, unless you are instructed otherwise. Be prepared
to explain your
answers/solutions in class on the due date.
Individual Homework #1 – Understanding
reports of empirical studies Due Jan 18
Individual Homework #2 – Ethics in
Dealing with Human Subjects (Due Jan 25)
Enter the following customer support call center dataset into SPSS, ensuring that you properly encode and create value labels for the non-numeric data. Use the Frequencies function to compute: mean, median, mode, minimum, maximum, standard deviation, variance, frequency table and histograms for all variables for which these measures make sense. Use the Crosstabs function to show the percentages of job category by gender and the Custom Tables function to tabulate mean CallAnswerTime by JobCategory. Create a scatter plot of CallAnswerTime vs. YearsExperience.
Note: Documentation
of the Custom Tables function
can be found here.
Turn in: Write a report explaining the results of
your
analyses. Be sure to begin your report with an Introduction
section giving an overview (i.e. a purpose statement) for the analysis.
We will
further discuss in class the requirements for presenting descriptive
statistics
with a narrative. It is important to title your graphs: Figure 1,
Figure 2, etc., followed by a phrase or sentence describing what the
graph means. When you refer to the results shown in the graph in your
narrative, say something like: As shown in Figure 3, there is a
relationship between . . . . "
EmployeeID |
Gender |
JobCategory |
YearsExperience |
CallAnswerTime |
CustomerSatisfaction |
1 |
female |
senior |
10.5 |
5.5 |
82.5 |
2 |
male |
entry |
0.8 |
15.5 |
76.9 |
3 |
female |
senior |
7.0 |
7.0 |
89.4 |
4 |
male |
entry |
1.6 |
11.0 |
47.9 |
5 |
female |
junior |
7.0 |
8.0 |
88.3 |
6 |
female |
entry |
1.7 |
12.0 |
77.1 |
7 |
male |
entry |
2.0 |
10.5 |
63.2 |
8 |
male |
junior |
5.0 |
4.0 |
73.5 |
9 |
female |
junior |
1.8 |
9.5 |
78.6 |
10 |
female |
junior |
4.8 |
7.8 |
81.7 |
11 |
male |
junior |
4.5 |
6.8 |
84.0 |
12 |
female |
entry |
0.8 |
16.0 |
57.3 |
13 |
male |
senior |
6.5 |
6.1 |
77.9 |
14 |
female |
junior |
3.8 |
12.5 |
74.5 |
Note: CCIS supported Windows computers
(found in the first floor lab) and all NUNet computers (found in the
library and other university buildings) provide access to SPSS.
Student access to SPSS through Northeastern's myNEU web site:
To find out about using SPSS:
1. Go to the information services web page:
www.northeastern.edu/infoservices
2. Click on "Software" in the menu bar near the top
of the page
3. Click on SPSS under Featured Software
4. Click on myApps Information Center under Students
This tells you how you can get free access to SPSS from home or other
off-campus locations using myNEU.